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FAQ

Have a question not listed here? Contact [email protected] and we’ll get back to you shortly!

Registration

How do I add an item or change my registration?

Once your registration is complete, you will need to contact [email protected] to make any adjustments. Please be as detailed as possible. Let us know the item you’d like to add or change, size (if applicable) and which rider the item should be added to if you registered multiple riders.

I can’t find my confirmation email. Am I registered?

First, check your spam folder for the confirmation email. Next, check your credit card transactions for “ATA*Bike the Drive”. If your credit card has been charged and you still cannot find your email confirmation, contact [email protected] and we’ll resend it.

I'm having trouble registering. Who should I contact?

We apologize for the trouble! If you are trying to register on a phone, please try registering on a desktop instead. If you’re still having trouble, contact [email protected], describe your issue in detail, and we’ll make sure to get back to you ASAP.

How do I register two or more riders?

First complete all information for the first rider and sign the waiver. You will then be taken to a summary page where you can select "Add Another Registrant". Repeat as needed for additional riders and proceed “Checkout”.

I’m an Active Transportation Alliance member. What is my member ID?

Thanks for supporting our work! You should have received an electronic membership card when you became a member. Please check your inbox for an email titled “Your Active Trans Membership Card.” If you cannot locate this email, please contact [email protected] and we’ll resend it.

Can I get a refund? 

Unfortunately, registration is non-refundable. However, you are welcome to postpone your registration until next year’s event. Please contact [email protected] and let us know you’d like to postpone your registration.

 

Packet Pickup and Mailing

When will I receive my rider packet? 

Please keep in mind we send packets out in three bulk mailings beginning in mid-April, so it may take a while to receive your packet after you register. All participants that register by May 4 will receive their packet in the mail before the event. If you registered after May 4, you will need to visit one of our packet pickup locations to receive your materials.

Will I receive my t-shirt with my packet?

T-shirts will only be shipped with your packet if you select and pay for shipping during registration. If you opt out of t-shirt shipping, you will receive a t-shirt voucher which can be redeemed on the day of the event or at one of our packet pickup locations. Not sure if you paid for t-shirt shipping? Check your confirmation email for a “Shipping Fee”.

What should I do if my packet has not arrived in the mail? 

First, check with other riders you registered with to see if your materials were included in their packet (be sure to have them open the envelope to check). If you paid for t-shirt shipping for one rider but not the other, keep in mind these packets are shipped separately and may arrive later at a later date.

If your packet is still missing, we can send a replacement until May 4. Please contact [email protected] for a replacement packet. After May 4, you will need to bring your confirmation email to a packet pickup location to receive a replacement.

I lost my packet. Can I receive a replacement?

We can send a replacement until May 4. Please contact [email protected] for a replacement packet. After May 4, you will need to bring your confirmation email to a packet pickup location to receive a replacement.

My packet is missing items I purchased. When will I receive them?

If you purchased a cycling cap, jersey or tech tee, these will arrive separately from your packet. All jerseys ordered before April 6 and tech tees ordered before April 13 will arrive two weeks before the event. All orders placed after these dates will arrive 4-6 weeks after the event.

 

General Event Info

What if it rains? 

Fifth Third Bike the Drive will be held rain or shine. If there is a serious weather warning, volunteers will direct riders to a safe location along the route. Please check our website for the latest information leading up to the event.

Can I start anywhere along the route? 

For your safety, all participants should start at one of the below locations. We strongly discourage starting at any other point along the route.

Starting locations: Main Festival (Grant Park), Bryn Mawr Ave, Fullerton Ave, Oakwood Blvd,  Museum of Science & Industry.

Can I ride something other than a bike? 

No. For the safety of all participants, only bike will be allowed on Lake Shore Drive.