Historically, Fifth Third BTD has always had a no refunds policy. However, given the uncertainty of live events in 2021, we’ve updated our policy for this year. (2022 will revert back to a rain or shine/no refunds policy.)
If you have been exposed to someone with COVID-19 within the last 10 days, or have tested positive for COVID-19, please do not attend the event. We will refund your fee based on the COVID-19 health-related information you provide. The reason for this refund category is keeping everyone else safe. In this situation, Active Transportation Alliance will refund registration fees only (minus credit card transaction fees).
In all other circumstances, participants must agree that refunds and deferrals will NOT be issued for any reason, including participant injury, illness, and any other issues out of the control of the event, including, but not limited to cancellation due to weather/lightning.
In the event that Fifth Third Bike the Drive cannot proceed in person due to state or federal coronavirus (COVID-19) guidelines, registrants will be notified of virtual event options, including the option of a refund of registration fees (minus credit card transaction fees).
In any scenario, credit card transaction fees, Memberships and donations made during the registration process are non-refundable.